PRIVACY AND COOKIES POLICY

The protection of your privacy is important to us. We consider data protection a matter of trust and approach it with all seriousness. In our role as a data controller, we are responsible for any personal information you submit to us. We collect your personal data only where necessary for the purposes of our business activities, and we use the data only as specified in this Privacy Policy. Please read the Privacy Policy carefully before submitting any personal data to Makita (UK) Ltd.. The purpose of this Privacy Policy is to enable you, the user, to be confident that we, in our capacity as controller of personal data, are processing the information about you in accordance with applicable privacy legislation.

You may freely visit and browse our website without having to disclose any personal data to us.

1. DATA CONTROLLER

Makita (UK) Ltd. is the controller of personal data for the processing of personal data through our digital channels, such as this website, mobile apps, and/or other future digital contact interfaces.

Makita (UK) Ltd. Michigan Drive, Tongwell, Milton Keynes. MK15 8JD

2. REASON AND LEGAL BASIS FOR DATA PROCESSING

Makita collects, stores and uses your personal information as a data controller (“Register”) in connection with and in order to provide and develop Makita’s products, services and websites (together “Services”) according to this Privacy Policy. Makita collects personal data to improve existing customer relations, to acquire new customers and to send product personal data and marketing material including newsletters. The legal basis for processing your personal information is consent, to manage existing contractual relationships and to pursue the legitimate interests of our business to send you offers, updates or information on our products and services.

3. SOURCE OF THE DATA

The Register is made up of Makita (UK) LTD’s customer register, which is updated through the three-year warranty sign-up form, the mailing list sign-up form and the survey/competition form found on our website.

Warranty Extension Service:

If you sign up your product for Makita (UK) Ltd.’s three-year warranty extension scheme, we will collect, store and process your personal data for the purposes of a possible warranty process as well as to send you relevant product information and Service offers.

Within the three-year warranty extension scheme, retailers of Makita (UK) Ltd. have the right to access Makita (UK) Ltd.’s warranty registration system to view essential information about the customer, provided that the customer has been linked to the retailer concerned in connection with the product registration. Retailers may use such data exclusively for purposes related to Makita’s three-year warranty extension.

You can view your personal data by logging in to your user account at www.makitauk.com. In your user account, you can view your registered products and modify your contact details and mailing list preferences. You are required to keep your login details confidential and to refrain from disclosing them to unauthorised third parties. We are not responsible for any unauthorised password use.

 Parcel shipping service:

If you use our parcel shipping service to send your product for servicing by Makita (UK) Ltd., we will collect, store and process your personal data for the purposes of the shipping process as well as to send you relevant product information and Service offers.

Within the parcel shipping service scheme, Makita (UK) Ltd.’s shipping service providers have the right to view essential information about the customer. Shipping service providers may use such data exclusively for purposes related to the provision of this service.

Mailing list and other usage:

By creating a user account, you can also sign up for Makita’s mailing list. This enables us to send you information about our websites, products, campaigns, newsletters and business partners. If you do not want to receive communications described above, you are free to cancel your mail subscription at any time.

4. THE RECIPIENTS OF THE PERSONAL DATA

Makita may collect the following personal data for the Register:

• name of the company, first name, surname, gender, address, postcode, postal area, email address and information relating to their employer, leisure activities or ownership of products
• personal data obtained through the three-year warranty sign-up also include information about the purchased product, the serial number, the location of the product, as well as the place of purchase.

Sensitive personal data is not being processed

Sensitive personal data includes data which reveals your race or ethnicity, political views, religious or philosophical beliefs, or membership in a trade union, as well as personal data regarding your health or sex life (hereinafter referred to as “Sensitive Personal Data”). Data regarding health may include, for example, illness -related job absence, pregnancy, and doctor visits.

We do not process any Sensitive Personal Data within the scope of the Services.

5. TRANSFER OF DATA TO A THIRD COUNTRY OR INTERNATIONAL ORGANISATION

Makita does not share your personal data without your consent unless required by the authorities and by law. Personal data is stored and processed automatically within the European Union. All maintenance, processing and use of personal data is done solely by Makita (UK) Ltd.. By registering for the three-year warranty, the customer consents to Makita sharing relevant personal data with authorised distributors.

6. PERIOD OF STORAGE OF DATA

Makita retains the collected data for the undefined period to fulfil the purposes outlined in this Privacy Policy. If requested personal data in the Register is updated and, if necessary, archived or destroyed.

7. RIGHTS RELATED TO DATA PROCESSING

  8.1 Right to withdraw consent and prohibit direct marketing

You may at any time withdraw your consent related to the use of your personal data for direct marketing and other purposes. You may also prohibit the use of your personal data for direct marketing.

  8.2 Right to review data

You have the right to review and obtain a copy of all your personal data stored in Makita’s customer register.

  8.3 Right to rectify or remove data

Upon noticing incorrect personal data, the customer is entitled to rectify, remove or add to the incorrect data in the Register, if possible, or inform Makita of the personal data to be corrected as well as the correct personal data.

  8.4 Right to data portability

If technically viable and required by law or by the authorities, the customer has the right, as of 25 May 2018, to copy, move or transport for their own use or to another data controller personal data that is mainly machine-readable, that they have provided to the data controller and that is processed through consent or an assignment.

 8.5 Right to object and restrict data processing

The customer has the right, as o 25 May 2018, to object, on grounds relating to their particular situation, at any time to processing of personal data concerning them. In the request, the customer must specify the grounds for the objection. Makita has the right to refuse the request based on reasons prescribed by the law.

The customer has the right, as of 25 May 2018, to restrict the processing of personal data concerning them as prescribed by law, for example, while the customer waits for Makita’s response to a request to rectify or remove data.

 8.6 Right to lodge a complaint with a supervisory authority

The customer has the right, as of 25 May 2018, to lodge a complaint with the supervisory authority if Makita has not complied with appropriate data protection measures.

8.7 Exercise of rights related to personal data

For questions and information about the Privacy Policy and the data subject’s rights, please contact Makita If necessary, Makita may ask the customer to submit the request in writing. Makita may, if necessary, take steps to confirm the identity of the customer before proceeding with any requests.

8. AUTOMATED DECISION-MAKING AND PROFILING

Makita (UK) Ltd. does not use automated decision-making and profiling in the processing of personal data.

9. TECHNICAL AND ORGANISATIONAL SECURITY MEASURES

The customer register is password-protected. The location of the Register is only known by those staff members who need to access the Register to handle customer relations. All customer passwords are hidden and cannot be seen after login. The location of the Register is protected by general data security measures, and all data communication and use of forms is done through an encrypted HTTPS connection.

We take all appropriate technical and organisational security measures which are necessary to the safeguard the Personal Data against unauthorised access, modification, or destruction. However, we cannot guarantee that the protective measures implemented on our website can fully prevent all data breaches. You are responsible for the prevention of unauthorised use of your password and computer.

10. COOKIES

Cookies are small text files stored on the hard drive of your computer by your browser to enable our server to identify your computer as a unique user. Use of our website does not require the acceptance of cookies. You may prevent the use of cookies through your browser settings, but this may restrict your use of our website. We use cookies to facilitate your use of our website, not to collect or utilise other information concerning you. Cookies are used to identify your IP address and to save your time when you use our website or login to our website.

We use cookies to enhance website analytics performance. You can opt out from such activities by preventing the use of cookies through your browser settings. Please note that by blocking cookies, you may lose some of the functionalities on our website.

11. CONSENT

By using this website or by disclosing your personal data to us, you consent that we may use your personal data as specified in this Privacy Policy.

12. OTHER

Makita’s Privacy Policy does not apply to services offered by other companies or individuals, including products or websites that may be displayed to you in search results or other websites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organisations that advertise our services and that may use cookies and other technologies to offer other services.

Makita’s Privacy Policy may change from time to time.

The Website uses the following third party cookies: